Senior Account Manager (Open to U.S. at-large)

Full-time

TBG (The Berndt Group, Ltd.) is seeking to hire an experienced Senior Account Manager to be a part of a talented Accounts Team that works on strategy and execution of large-scale digital transformation projects with exciting clients, with long-term engagements. This position reports to TBG’s Director of Account Management. If you are looking for a stimulating and engaging position and work environment at a successful, proven, excellence-driven company, TBG is for you!

The role focuses on the following areas:

  • High-level strategic and tactical ownership and direction of a set of high-profile accounts, with projects within the account run by project managers.
  • Develop broader and deeper organizational contacts.
  • In coordination and collaboration with the project manager(s), responsibility for account health (considered quantitatively and qualitatively), including understanding of budgets and profitability over time.
  • Program management, where multiple overlapping or long-term engagements are in play with an individual accounts.
  • Ongoing planning and new business development for specific accounts, including multi-year roadmaps.
  • Participation in new business scoping, quoting and development processes, including presentations.
  • Ongoing collaboration with management and project managers on troubleshooting ongoing project-related account matters.
  • Reporting about accounts to senior management.

The role requires industry knowledge of large-scale digital implementations (crucial to the role) with grace under pressure and ability to problem solve on the fly. Healthcare domain expertise is a plus. It is also important to be interested in staying on top of industry trends and best practices, and to engage with TBG’s overall strategy of positioning and business development.

Ideal candidates will exhibit the following abilities, skills, & characteristics:

  • Strong interpersonal and organization skills. The ability to lead, to explain complex matters in appealingly clear and comprehensible ways, and to form deep and substantive bonds with the client and team.
  • Industry experience. Knowledge of digital transformation projects and large website implementation projects is required; healthcare domain experience and digital marketing experience is a plus.
  • Exceptional conceptual ability. The ability to absorb information quickly, provide analysis of client needs, and to understand and discuss complex projects and business cases.
  • Excellent communication skills. Strong ability to convey professionalism and engagement in all written and verbal communications with clients and internal project teams is required. The ability to summarize in compelling presentations to clients, partners, and internal audiences, to tell a good story, and to craft an engaging PowerPoint.
  • Proven project experience. Proven experience concepting digital projects from inception to launch. Even though the role will not involve directly managing the details of projects (project managers handle this at TBG), having been directly involved in similar project execution is important.

Education/Experience:

  • BA in related field or similar degree
  • 5+ years of experience in web and/or software solutions managing large-scale digital projects as a Senior Project Manager / Account Manager, most recently with an Account Manager focus, managing a diverse portfolio of accounts (preferably with healthcare experience).

Other Qualifications:

  • The ability to work well with others in a team environment as well as showing individual leadership and initiative is essential.
  • A high level of maturity, flexibility, adaptability, humility, and a sense of humor.
  • Experienced in engaging with senior managers at customer companies, internally and partners.
  • Proven track record in customer delivery management and customer satisfaction management.
  • An analytical person, able to effectively problem solve on the fly and manage high-pressure situations.
  • Fluent in written and spoken English.
  • Preferably one who is experienced in global delivery and working with diverse cultures and time zones.
  • Strong interpersonal/people skills.
  • Strong experience in productivity tools such as MS-Office. Proficiency in all MS Office applications and a strong general knowledge of business, digital marketing, and web technologies. Experience with Jira, Confluence, Webvantage, SharePoint and/or Smartsheet is also a plus.

About TBG

TBG, www.berndtgroup.net, is an award-winning, national customer experience agency focused on meaningful digital transformations that combine leading user experience, implementation of platforms and automation, improved digital operations, and the adoption of best practices around personalization and user engagement. We are a leading Sitecore Gold partner, with 15+ years of experience developing major digital ecosystems on Sitecore. Our well-known clients span a wide range of sectors, with a high concentration in healthcare, financial services, and business-to-business markets. Check out our portfolio.

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Forget what you know about work. Life is short. Live Well.

Uninhibited brainstorming, a healthy sense of humor, passionate drive, teamwork, smarts, and high-quality results are the hallmarks of The Berndt Group (TBG). We've created a stimulating, pleasant work environment built on mutual respect where there is room to learn and express ourselves. We choose our teammates carefully, ensuring that each new member will enrich our close-knit group and help to fulfill our mutual goals. The result? An open-minded work environment with an enormous potential for growth, high employee retention, and outstanding, award-winning output. We're happy to be here. We enjoy our work. Learn more about TBG Culture.

The Berndt Group, LTD is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law.